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FAQ

All my products are made by hand at the time the order is received, for this reason, orders may take a few days to create the products of your order, I appreciate your understanding.

  • Do you offer warranty?
    Yes! My products are warrantied against any manufacturing defects or against any other issues you might encounter. If an item becomes damaged in any way, please stop using it immediately and contact us. Items are not warrantied against intentional misuse, abuse, etc. This includes melting it with an flashlight, running over it with your car, or losing it in the beach. That being said i work really hard to make each item with a lot of care, I’ve yet to send a defective product, that is the wonderful part of doing it all in-house But if you have any trouble with one of my creations contact me im more than glad to help.
  • What's your return policy?
    Contact me if you had any issues with your product, all my items being customized with velcro or not, and with different interiors can make it hard to keep inventory and make returns. But im always willing to help out as much as i can. Great thing about you’d being able to choose and basically make most items your own is that exactly, each item is unique and personal. But means its custom to you, and makes it not appeal to others. On some occasions i accept returns with a 15% re-stocking fee. We're a really small company, so absorbing these kinds of things is difficult for us. As we grow hopefully we can keep learning and figuring out how to better improve the user experience.
  • *IMPORTANT BCA IS NOT RESPONSIBLE OF:
    1.USPS LOST PACKAGES ( BUT CONTACT ME TO SEE HOW I CAN HELP) 2. MAKE SURE THE CORRECT ADDRESS HAS BEEN PROVIDED 3. WE ARE NOT RESPONSIBLE OF THE PACKAGE ONCE ITS IN USPS HANDS. 4. RETURNED PACKAGES, IF THE CLIENT PROVIDED INCORRECT ADDRESS IN THE ORDER AND THE PACKAGE WAS RETURNED TO OUR PO BOX THE CLIENT WILL BE RESPONSIBLE FOR PAYING TO SHIP THE ITEM ONCE MORE. WE WILL NOTIFY AS SOON WE SHIP IT BACK.
  • When will my order be shipped?
    All products are made by hand at the moment the order is received, therefore orders may take up to a week to be prepared and shipped. Cuando sera enviada mi orden? Todos los productos son hechos a mano al momento que la orden es recibida, por eso la orden de usted puede tomar hasta una semana en ser terminada y enviada.
  • How long does it take to arrive?
    Once shipped usually 2-5 days, you can monitor the shipment progress through USPS.com the tracking number will be provided via email when your order has shipped. Puedes monitorear el estado de su orden una vez reciba el email con el rastreo de USPS. Usualmente tarda 2-5 dias en llegar a su destino, el numero de rastreo sera proveido en el email de confirmacion una vez su orden sea enviada.
  • I put the wrong shipping address!
    Contact me ASAP you can text to 787-718-0154 that is the fastest method to correct the wrong addres, otherwise you could send an email with the correct one, in most cases items do ship in 1-2 days even though it says items ship in more days that is why you should contact fast. Thanks Debes inmediatamente llamar o enviar mensaje de texto al 787-718-0154 para poder modificar la direccion en su orden. No tenemos forma de saber si la direccion que nos provee es la correcta por esa razon debe asegurarse de proveer la correcta o su paquete sera devuelto a nuestra direccion y lamentablemente tendria que volver a pagar el envio.
  • How to monitor the progress of the shipment?
    All orders are shipped via USPS.COM one the order is shipped you will receive an email with the tracking number. Todas las ordenes salen por USPS, una vez enviada se le enviara una notificacion via email con el numero de rastreo. El numero le permitira monitorear el estado de su orden por donde va y cuando llega.
  • Where are your products made?
    All the products are made by me Bryan, i create all the products here in PR, with domestic materials.
  • Where is BCA located at?
    Based in Gurabo PR, We are a online store, we dont have a fisical location where you could technically pick up packages, but if you do need to pickup in person, contact me to see if i can arrange it. Estamos ubicados en Gurabo, PR. Somos una tienda Web, aunque no tenemos una tienda fisica si desea recoger en persona en Gurabo comunicarse con tiempo para coordinar.
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